Frequently Asked Questions
Everything you need to know about our electrical hardware and services.
Are all your switches and powerpoints compliant with safety standards?
Yes, all products sold at Powerpoints and Switches are fully certified and meet the relevant national safety and quality standards for domestic and commercial use.
How long does shipping take for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days, while express options are available at checkout for faster delivery.
Can I return products if they don't match my home interior?
We offer a 30-day return policy on all unused and uninstalled items in their original packaging. Please ensure the products are in resalable condition to receive a full refund.
Do I need a licensed electrician to install these products?
For safety and legal reasons, all electrical work involving fixed wiring, such as the installation of powerpoints and light switches, must be performed by a licensed electrician.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' services like Afterpay and Klarna.
Do your products come with a warranty?
Most of our switches and powerpoints come with a standard 12-month manufacturer warranty. Some premium ranges may offer extended warranties of up to 5 years.